Calls to Customers Service Terms

Version 2026-08-20 · These terms apply to the managed communications, AI front-desk, messaging, contact-center, integration and support services selected at checkout.

1. Parties and scope

These terms are between the subscribing business (“Customer”) and Space Coast Specialty Services LLC, doing business as Calls to Customers (“Provider”). Provider will configure and manage the service components shown in the Customer’s estimate, order, onboarding form or written change request. The service may include phone numbers, voice, SMS, web chat, AI assistance, queues, transfers, recording, transcription, integrations, reporting, implementation and support.

2. Order, activation and fees

The Customer authorizes the one-time $25 onboarding/start charge at the first checkout. It is not a monthly fee. Recurring service is separately itemized, authorized and billed every 30 days through Stripe. Add-ons, usage, carrier charges, registration fees, taxes, hardware, third-party accounts and custom work may be billed separately when shown in the private scope or approved in writing. The Customer is responsible for keeping a valid payment method on file. A checkout receipt confirms payment; it does not promise a particular business result or a particular third-party feature.

2A. Provider procurement and automation

After recurring scope is authorized, Provider may use the selected provider accounts and an approved automation worker to provision eligible numbers, messaging, email, hosting, integrations and other services on Customer’s behalf. Each task is recorded with an idempotency key, provider, estimated cost, customer sell price and status. Provider will not fabricate a vendor purchase. New vendor accounts, hardware, regulated services, spend above an approved cap, or a vendor requiring identity verification or a personal legal acceptance may pause for a one-time authorization. Provider may substitute a comparable vendor when a provider is unavailable, materially changes price, or cannot meet the approved safeguards, with notice where reasonably practical.

3. Customer responsibilities

• Provide accurate business information, hours, services, prices, service areas, escalation numbers, calendars and approved answers.
• Obtain all permissions, notices and consents required for calls, recording, transcription, SMS, email, marketing, contact lists and data sharing.
• Use the service only for lawful, permission-based communications and comply with Do-Not-Call, opt-out, consumer-protection, accessibility and industry rules.
• Protect account credentials and promptly report unauthorized access, incorrect routing, abusive use or security concerns.
• Do not use the standard service for emergency dispatch, medical diagnosis, legal advice, financial advice, or other safety-critical decisions without an expressly approved workflow and human oversight.

4. AI, automation and human escalation

AI responses, transcriptions, classifications, summaries, routing and recommendations can be incomplete or incorrect. Customer must review and approve the instructions supplied to the system and remains responsible for decisions made from its output. Human escalation is available only after an approved destination is configured and successfully tested; it is not an emergency service and is not guaranteed to connect during every call.

5. Calls, recordings, texts and communications

Customer is responsible for providing any required call-recording disclosure and obtaining consent before recording or transcribing. Customer must honor opt-out requests and stop messages when required. Calls to Customers may use carriers and other providers whose delivery, availability, rates, retention and regional rules can change. Provider may suspend messaging or calling features that create legal, carrier, fraud, abuse or deliverability risk.

6. Healthcare and HIPAA boundary

The standard service is not approved for protected health information (“PHI”). Customer must not submit patient names, diagnoses, insurance details, appointment details or other PHI until Provider confirms a protected configuration in writing. A healthcare deployment requires a documented scope, appropriate safeguards, approved vendors, required business associate agreements and any other controls agreed by the parties. A website label such as “HIPAA-capable” is not a certification or a promise that a configuration is HIPAA compliant.

7. Confidentiality, data and security

Each party will use the other party’s confidential information only to perform or receive the services and will use reasonable safeguards. Customer owns its business content and customer records, subject to the rights Provider and its service providers need to operate the service. Provider may use aggregated, de-identified operational information to maintain, secure and improve the service. No security measure eliminates every risk; Customer must minimize sensitive data and use approved retention and access settings.

8. Availability, changes and suspension

Provider will use commercially reasonable efforts to operate and support the service, but does not guarantee uninterrupted availability, carrier delivery, transcription accuracy, AI performance, appointment volume, lead quality or revenue. Provider may change components, pricing or dependencies with reasonable notice, and may suspend access for nonpayment, unlawful use, security risk, carrier requirements or breach of these terms.

9. Termination and cancellation

Either party may end a recurring service according to the cancellation terms shown at checkout or in the Customer’s order. Amounts already incurred, usage, approved custom work and nonrefundable activation charges remain due unless the written order says otherwise. On termination, Provider may disable numbers, integrations, recordings, transcripts and portal access after a reasonable transition period, subject to legal retention duties and any agreed export process.

10. Disclaimer, release and liability limits

To the maximum extent permitted by law, Customer accepts the ordinary risks of automated communications, carrier networks, AI output, missed or misrouted calls, message filtering, outages, third-party dependencies and unauthorized use of Customer instructions. Customer releases Provider and its personnel from claims arising from those ordinary risks to the extent caused by Customer’s instructions, consent failures, unlawful lists, inaccurate data, third-party systems or decisions made without required human review. This release does not waive liability that cannot legally be waived, including fraud, willful misconduct, gross negligence, or other non-waivable rights.

To the maximum extent permitted by law, Provider will not be liable for indirect, incidental, special, consequential, exemplary or lost-profit damages. Provider’s aggregate liability for a claim relating to the service will not exceed the fees Customer paid for the affected service during the three months before the event giving rise to the claim. These limits do not replace any protection that applicable law prohibits the parties from limiting.

11. Indemnification

Customer will defend and indemnify Provider against third-party claims, fines, penalties and reasonable costs arising from Customer’s unlawful use, missing consent or notices, prohibited data, inaccurate instructions, customer lists, content, products, services or violation of these terms. This section does not require indemnification for Provider’s own non-waivable misconduct.

12. Electronic acceptance and governing law

Customer agrees that clicking acceptance, submitting an order and using the service are electronic signatures and records. The parties will first try in good faith to resolve disputes. Unless a written order states otherwise, Florida law governs these terms without regard to conflict-of-law rules, and venue will be in a court of competent jurisdiction in Florida.

13. Contact

Questions, notices and cancellation requests may be sent to service@thehotelhandyman.com. The version accepted at checkout is stored with the acceptance record.